Doreen Virtue and Hay House Australia Pty. Ltd. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website:

Our online e-newsletter asks users to give us contact information (like their name and email address). This information is used to contact the visitor when necessary about special promotions, events, discounts, and messages from Doreen Virtue and is never divulged to third parties. This site contains links to other sites. Doreen Virtue and Hay House Australia Pty. Ltd. is not responsible for the privacy practices or the content of such websites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (such as their e-mail address) and financial information (their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, and occasional future promotional material. The customer's contact information is also used to get in touch with the customer when necessary regarding the order. Financial information that is collected is used to bill the user for products and services.

This Privacy Policy applies to the collection, storage, use and dissemination by Doreen Virtue and Hay House Australia Pty. Ltd. of your personal information ('Your Personal Information').

Access to the contents of this Site is conditional upon your approval of this Privacy Policy. As part of Doreen Virtue and Hay House Australia Pty. Ltd.’s commitment to the protection of Your Personal Information, we have developed this policy in line with the voluntary National Principles for the Fair Handling of Personal Information developed by the Australian Federal Privacy Commissioner which represent industry best practice.

Our Privacy Policy contains the following important information regarding Your Personal Information:

- Collection of Your Personal Information
- Storage and Security of Your Personal Information
- Use and Disclosure of Your Personal Information
- Access to Your Personal Information
- Children's Privacy
- Disclaimer
- Further Information on Privacy
- Contact Us

You agree that your use of this Site implies your consent to the collection and use of Your Personal Information (or your children's personal information) in accordance with the terms of this Privacy Policy.

If we deem it necessary, we may amend this Privacy Policy from time to time in line with industry best practice. It is prudent for you to review our Privacy Policy regularly to ensure that you are satisfied and consent to all amendments to our Privacy Policy. Your continued use of this Site following any amendments is valid confirmation of your acceptance to the amendments.

Collection Of Your Personal Information
Your Personal Information is collected to enhance your use of the Site and continually improve our Site.

Some of the information collected will not personally identify you but instead track your use of the Site. We obtain this information by our use of 'Cookies'. Cookies are commonly used by websites on the Internet and are a feature usually placed in your hard drive that recognizes and identifies your computer. The Cookie does not contain any information that personally identifies you and we do not use Cookies in order to obtain such information. Your browser should allow you to refuse Cookies if you desire.

We will collect information that does personally identify you where required (this may include your name, email address, gender, age and subscribers details). We only collect this information to carry out the functions offered on the areas of Site that you choose to enter.

Storage And Security Of Your Personal Information
Doreen Virtue and Hay House Australia Pty. Ltd. will use all reasonable endeavours to maintain the security of Your Personal Information. We require our staff and service providers to respect the confidentiality of Your Personal Information.

Due to the nature of the Internet, we cannot guarantee that Your Personal Information will always be secure during transmission or from unauthorised access during storage. Please contact info@hayhouse.com.au immediately if you become aware or have reason to believe there has been any unauthorised use of Your Personal Information.

Use And Disclosure Of Your Personal Information
Doreen Virtue and Hay House Australia Pty. Ltd. will not disclose information that personally identifies you to other parties. Doreen Virtue and Hay House Australia Pty. Ltd. may be required to disclose some information that does not personally identify you to other parties to provide other parties with aggregate statistics of people that have seen or linked to their information on our Site. This provision of information with other parties assists Doreen Virtue and Hay House Australia Pty. Ltd. with improvements to the Site and assists AI's to provide the Site to users at no cost.

Doreen Virtue and Hay House Australia Pty. Ltd. may provide certain information about you to its related bodies corporate.

If you subsequently decide that you do not wish to receive information about the products and services of the Doreen Virtue and Hay House Australia Pty. Ltd.’s Partners, please Contact Us with your request to be removed from our mailing list. We will use reasonable endeavours to remove your name within 14 days of receipt of notice.

Access To Your Personal Information
Doreen Virtue and Hay House Australia Pty. Ltd. will use all reasonable endeavours to keep Your Personal Information accurate. Please contact us to examine Your Personal Information if required. We will use reasonable endeavours to provide a complete list of Your Personal Information within 14 days of receipt of your enquiry.

You may contact us to amend any of Your Personal Information that is inaccurate or request that Your Personal Information be deleted. We will use reasonable endeavours to amend or delete your records as requested within 14 days of receipt of notice. If applicable, any legal requirement on AI to maintain certain records of Your Personal Information shall prevail over any of your requests.

Children's Privacy
All persons under the age of 18 must obtain the consent of their parents or legal guardians before using this Site or submitting any information to this Site. Doreen Virtue and Hay House Australia Pty. Ltd. will adhere to this Privacy Policy in respect of any information submitted by minors but the primary responsibility rests on parents and guardians to properly supervise their children's use of the Site.

Disclaimer
Doreen Virtue and Hay House Australia Pty. Ltd. will only collect, use or disclose information that personally identifies you as set out in this Privacy Policy unless in our opinion Dr. Doreen Virtue and Hay House Australia Pty. Ltd. are required by law to protect the rights or property of Doreen Virtue and Hay House Australia Pty. Ltd. or any third party, or to avoid injury to any person.

In accordance with Doreen Virtue and Hay House Australia Pty. Ltd.’s established relationships with Dr. Doreen Virtue and Hay House Australia Pty. Ltd.’s Partners, users of our Site may link directly to sites operated by Doreen Virtue and Hay House Australia Pty. Ltd. Partners. Although certain Doreen Virtue and Hay House Australia Pty. Ltd. Partner sites may be co-branded with the AI logo, you acknowledge that such sites may not be operated by Doreen Virtue and Hay House Australia Pty. Ltd. We encourage you to always read the applicable privacy policy of any Doreen Virtue and Hay House Australia Pty. Ltd. Partner on exiting this Site.

Doreen Virtue and Hay House Australia Pty. Ltd.’s Partner sites may collect additional personal information from you in addition to Your Personal Information supplied to Doreen Virtue and Hay House Australia Pty. Ltd. You acknowledge that Doreen Virtue and Hay House Australia Pty. Ltd. is not responsible for the content or practices of the sites operated by Doreen Virtue and Hay House Australia Pty. Ltd.’s Partners including the manner in which they collect, store, use or disseminate your personal information.

Further Information On Privacy
If you would like any further information about your rights to privacy, please see the Australian Privacy Commissioner's website or contact the Internet Industry Association.

Choice/Opt-Out
Please contact the Customer Service Department on 02 9669 4299 or click here to request the removal of your information from our database or to no longer receive future communications.

Contacting the Web site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Hay House Australia at the address below.

Hay House Australia
P.O. Box 515
BRIGHTON LE SANDS NSW 2216